Student Grievances

Student Grievances

K L Deemed to be University provides an effective mechanism to promptly resolve all student grievances. The Grievance Redressal Cell was constituted by the university as per the regulations of University Grants Commission. A Grievance is any discontent or dissatisfaction, whether expressed or not, whether valid or not, arising out of anything that is directly connected to the institute, and which a student thinks, believes, or even feels, is unfair, unjust or inequitable.

All grievances of the student are redressed through a single window system.  Any student with a genuine grievance may approach Associate Dean - Grievances to submit his/her grievance in a proper format. All grievances are redressed in a systematic way by involving the respective department/person directly connected to the specific issue.

Objectives of grievance redressal cell

1. Linking it with a well defined disciplinary system and to make it acceptable to all
2. All actions taken are prompt for better redressal of a grievance
3. To make the redressal process fair, impartial, consistent, with prior warnings and commensurate with gravity of misconduct
4. Emphasize on prevention of misconduct rather than controlling through punitive measures

Nature of grievance

1.Academic grievance

1. Issues related to course registration
2. Issues about change of specialization
3. Issues regarding course requirement and course content
4. Examinations related issues
5. Issues related to applying/receiving certificates

2.Administrative Decisions, Services or Facilities

1. Issues related to transport facility
2. Issues related to Hostels
3. Issues related to Canteen
4. Issues related to Sports
5. Issues related to Post Office & bank (on campus)
6. Issues related to other facilities provided by the university (water etc.)

3.Unfair Treatment

Grievances about a student behavior towards other students

Grievances about Faculty & staff behavior towards other students

4.Harassment and Discrimination

Issues related to harassment (sexual)

Issues about Discrimination or racial treatment

Grievance Handling procedure University Level

1. When ever a complaints/grievance is received from a student it will be recorded and a unique number will be given to the grievance for future reference. (GCFC/DEPT/A.Y/XXXX)
2. Recorded grievance will be forwarded to the concerned department/ Committee/Person asking them about the information and a timeframe required to provide a solution
3. Acknowledge the student/parent with the information given by the concerned department/committee/person.
4. Enquire the status of grievance which is under process (periodically)
5. At the end of stipulated time a report/solution will be collected from concerned department/ committee/person
6. If the grievance is resolved to the expected level of satisfaction, the student/parent is supplied with the solution provided by department/ committee/person
7. If the grievance is not resolved to the expected level of satisfaction, a detailed report stating the reasons for not arriving at the expected solution will be collected
8. If the reason for not resolving the grievance is insufficient time, the time required will be re scheduled appropriately by looking in to the details and same will be acknowledged to the student/parent (repeat the steps 4,5,6).
9. Escalate the grievances/ complaints to higher management in case, the complaints and grievances could not be handled by the department/ committee/person

Students can resolve their grievances by contacting the following

Students can approach the Grievance Redressal Cell and submit their grievance in the this format:

Grievance Appeal Form

Students can also submit their grievance online:

https://www.kluniversity.in/Student-Grievances.aspx